Worst experience ever.

Worst experience ever. After paying R16 999 this is the worst service ever received from Makro. My mom purchased a fridge on the 21st of Nov and was promised that it would be delivered the next day and even paid the delivery fee. The fridge was never delivered and no one even called to let her know if there was a delay of some sort. I called the delivery department on the 27th of Nov and one of the agents promised to call my mom back because he did not know why the fridge was not delivered, its not past office hours and my mom has still not been called. Now im expected to drive all the way to Strubens valley to get this issue sorted and take time off work all because of *********** employees and management. This is the worst service ever especially after spending such a large amount of money clearly Makro has no regard for their customers.