SD
Sherry D
1 reviews | Active since Aug 2010
06 Dec 2022, 10:52
WORST EVER SERVICE IN THE HISTORY OF THIS COUNTRY
How do I actually get hold of Makro. I have used all my airtime trying to co tact them by phone. I am experiencing the absolute worst service imaginable. I have been waiting for 2 weeks for my delivery from them. A direct number please. No call centre. I have exhausted all other options. And I'm afraid of losing my R6000 that I spent on the product. No email response, no calls answered, lies, bogus deliveries logged. Absolutely shocking service ever in my entire life. Why are they stoll around? Cannot be worse. Their 021 numbers for Cape Town, their Massmart numbers, all go to the call centre or just ring. I'm horrified that this can even be possible, ever!
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Sherry D's updateReviewer Update
07 Dec 2022, 16:38Sherry1 reviews | Active since Aug 2010
06 Dec 2022, 10:52
WORST EVER SERVICE IN THE HISTORY OF THIS COUNTRYHow do I actually get hold of Makro. I have used all my airtime trying to co tact them by phone. I am experiencing the absolute worst service imaginable. I have been waiting for 2 weeks for my delivery from them. A direct number please. No call centre. I have exhausted all other options. And I'm afraid of losing my R6000 that I spent on the product. No email response, no calls answered, lies, bogus deliveries logged. Absolutely shocking service ever in my entire life. Why are they stoll around? Cannot be worse. Their 021 numbers for Cape Town, their Massmart numbers, all go to the call centre or just ring. I'm horrified that this can even be possible, ever!
Makro's reply:06 Dec 2022, 13:46 Good day Sherry,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
So let's all see how long this takes. They have a "Makro Hellopeter Team"... it's almost the end of today (I posted on Hellopeter yesterday) I have heard nothing. My number is ***.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
So let's all see how long this takes. They have a "Makro Hellopeter Team"... it's almost the end of today (I posted on Hellopeter yesterday) I have heard nothing. My number is ***.
SD
Sherry D's update07 Dec 2022, 16:38
Reviewer Update
Sherry1 reviews | Active since Aug 2010
06 Dec 2022, 10:52
WORST EVER SERVICE IN THE HISTORY OF THIS COUNTRYHow do I actually get hold of Makro. I have used all my airtime trying to co tact them by phone. I am experiencing the absolute worst service imaginable. I have been waiting for 2 weeks for my delivery from them. A direct number please. No call centre. I have exhausted all other options. And I'm afraid of losing my R6000 that I spent on the product. No email response, no calls answered, lies, bogus deliveries logged. Absolutely shocking service ever in my entire life. Why are they stoll around? Cannot be worse. Their 021 numbers for Cape Town, their Massmart numbers, all go to the call centre or just ring. I'm horrified that this can even be possible, ever!
Makro's reply:06 Dec 2022, 13:46 Good day Sherry,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
So let's all see how long this takes. They have a "Makro Hellopeter Team"... it's almost the end of today (I posted on Hellopeter yesterday) I have heard nothing. My number is ***.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
So let's all see how long this takes. They have a "Makro Hellopeter Team"... it's almost the end of today (I posted on Hellopeter yesterday) I have heard nothing. My number is ***.