TP
Tony P
1 reviews | Active since Apr 2024
10 May 2024, 11:24
Worst ever service from online shopping.
Had a call fro the Makro dispute centre and they just want me to return the text book via courier and will not accept me swapping it out at their branch as it wad done online. The issue I have and explained it to them is that the book is urgently needed as the varsity student needs it for lectures and is about to write tests/exams I trid to call them on the office number as the lady mention that if I had a problem to call her, I tried on two occasion and no one answers the calls.
It seems that I would not recomend Makro online as their turn around time is way to long and if you need help they do not answer their calls or emails.
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Tony P's updateReviewer Update
10 May 2024, 17:00To top it up I had a call from Makro and the one lady I spoke to was very understanding and we had the issue sort of resolved as they would swap out the new text book on wedneday. A few minutes later another lady by the name of Nkateko Mashele called and she was the first lady thy I had spoken the first time I posted my complain. She had a very Sh... atitude and said that she was going to cancel the swap. Out of the blue late on friday 16h30 the courier company rings the bell coming to collect. He did not have and info as to what and for whom he was collecting. I was going to give him the text book ,but whrn I asked for proof that he had taken the book he did not have any documents to give me so I asked for the book back. Another courier person just called asking for the collection. ( I give up).
All I ask form Makro is to get their house in order and supply me a new book as was originally ordered and paid .
All I ask form Makro is to get their house in order and supply me a new book as was originally ordered and paid .
TP
Tony P's update10 May 2024, 17:00
Reviewer Update
To top it up I had a call from Makro and the one lady I spoke to was very understanding and we had the issue sort of resolved as they would swap out the new text book on wedneday. A few minutes later another lady by the name of Nkateko Mashele called and she was the first lady thy I had spoken the first time I posted my complain. She had a very Sh... atitude and said that she was going to cancel the swap. Out of the blue late on friday 16h30 the courier company rings the bell coming to collect. He did not have and info as to what and for whom he was collecting. I was going to give him the text book ,but whrn I asked for proof that he had taken the book he did not have any documents to give me so I asked for the book back. Another courier person just called asking for the collection. ( I give up).
All I ask form Makro is to get their house in order and supply me a new book as was originally ordered and paid .
All I ask form Makro is to get their house in order and supply me a new book as was originally ordered and paid .