Worst ever service.

Ordered R3500 stove online on 29 March. 4th April got email that it was delivered. 5th March I phoned and was told the will follow up on where my order is and be in contact with me. 6 April my brother went to Makro Montague Gardens where they folloed up and foud out that stove was damaged and not delivered eventhough I received numerous mails to review delivery. Makro told my brother that I will receive mail to confirm refund - which I still have not received. Today 19 April I received mail that my phone goes to voice mail and Iust log a return online. I did, but there is nothing for not receiving order, just to return and it will take up to 10 days to complete yet when I paid, it was instant. Now I have to patiently wait and understand their system when no one had the decency to even apologize for my order not being delivered. I will most definitely advise anyone against buying online from Makro