Worst ever!

Terrible service. No communication. I placed a order online -and paid. 5 days later they email me and say they have to cancel the order the supplier doesn't have stock and I will be refunded within 3 to 5 working days. The next day I get a notification the order is packed and ready to be delivered. I call and email them and the response is - we will contact the courier. They did nothing! The next day the courier shows up with the item - I send him back because I was told its cancelled and the refund process has started. I called again and this time I was told that it will take 14 days to do a refund as they need to confirm if the item was returned. No manager available ever to talk to. Is this my problem that MAKRO did not do their job and sort this out in the first place? Now I received a notification the order was delivered.....what on earth??? also no definite answer on my refund. Do not ever buy from MAKRO