Worst ever after sales service experienced

Worst ever after sales service experienced. Purchased an item from makro,the delivery process went well. After only using the item only 3times a few components began to fall apart and break. I contacted Makro for help in resolving the matter,this was a mission and I was taken from pillar to post before getting any help.I was eventually told after a week to return the entire item to keep intact the warranty.The return was logged and item collected 2weeks later.I was told I should wait for 10working days for the item to be accessed and feedback to be given which never happened. Eventually 3weeks later the 3rd party calls to ask what was the issue with the product and promised feedback within 2days. Upto this point Makro had still failed to respond to any of my e mails or calls.Third party confirmed the repairs will be done and the item will be handed back to makro to facilitate delivery. nothing was done. 2weeks later Makro told me no repairs will be done and the item will be returned.