WORST DELIVERY SERVICE EVER!!!!!

Where do i start, i ordered a few grocery items from Makro Woodmead. They split the order into two. One was confirmed delivery for 27.11.2024 but nothing was received. Also no form of communication regarding why they didnt come. I had to call them, the guy had said it was too late to deliver and they would deliver the next day. Again low and behold nobody pitches up, no call or message received again. So guess what i had to call again, the guy tells me the boxes the goods were in got damaged by the rain, firstly why are they transporting in open trucks? He says don't worry maam we will deliver on Friday, again didn't hold my breath and they didn't disappoint and again nothing delivered and no communication either. I called on Saturday and spoke a lady in the call center who promised me delivery on Saturday, not shocking they didn't deliver either. I'm so over this, i don't know what to do. My concern is, i can request for a refund but most of the goods i bought was on special and i may not get that special again. When i called on Saturday, i even said i would come fetch it because i don't live far from Woodmead, i was told no maam the courier has the goods already. I'm beyond sad that a shop like Makro treats its customers like this. I want a call from a manager and nice Makro voucher for all this inconvenience caused. I had to buy groceries again because i ordered sugar, oil and peanut butter and i didn't get it on time. So you can reimburse me for the extra purchases i made.