JC
Jonathan C

1 reviews | Active since Mar 2013

06 Jun 2018, 20:27

Worst Delivery & Installation Experience!!! Rather go with professionals!

I purchased a oven, hob and extractor on 26/05/2018.

I paid for delivery and next day installation, the selling point for the installation was for if they had to cut or modify the cupboard it's included.

I was impressed to hear they came the next day however couldn't install because of the oven not fitting.

To date no one has returned or contacted me, my tenants have been without a stove because of your pathetic aftersale service.

If you can't carry out such a simple task collect the items and refund me so I can get a valued company to have this done!!!

Makro Germiston Date: 26/05/2018 Invoice: 619 Unique Ref: ********** ********** 18

0
Replies (3)
Makro
Makro's reply08 Jun 2018, 07:45
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

JC
Jonathan C's update13 Jun 2018, 16:13
Reviewer Update
Just heard from the tentant that the guys finally came back on Saturday however the oven is apparently faulty. It would be great if your installers could actually communicate this to someone. Your next day delivery and installation has taken nearly 3 weeks.
JC
Jonathan C's update19 Jun 2018, 05:26
Reviewer Update
I'm still yet to have this problem sorted, it is now over 3 weeks, I posted this complaint 13 days ago and you're still trying to figure out what to do or what went wrong.