Worst Customer Services

I ordered groceries on the 29th of November and did try to contact the business via their WhatsApp line, they haven't been helpful. I called their customer care line they asked me to be patient as they don't have drivers, I should be getting the order before the end of the week. I called in again as I did not receive the order and they gave me the courier value logistic number to track my order with them. I did call Value Logistics and they are also sending me from pillar to post , that the order is not with them and will investigate and get back to me. No one calls back and I have to follow up with them till no one picks up the phone. I have run out of groceries in my house and have paid Makro but no one seems to care what I am eating , meaning I have to spend more money which I don't have so my family can eat