Worst Customer Service - Mlungisi Mnguni and Siphamanadla Mavundla

I went to Makro Alberton yesterday, the 19th of March 2019, to exchange my Magneto Rechargeable LED Lanterns that I purchased from the same Makro Alberton, just under a year ago, which is still supposed to be under guarantee. The cable on the Magneto Rechargeable LED Lanterns cut/cutting, close to the plug, so the Magneto Rechargeable LED Lanterns is not charging, making the Magneto Rechargeable LED Lanterns unable to be used, what is the propose of the Magneto Rechargeable LED Lanterns then?

I spoke to Mlungisi Mnguni and Siphamanadla Mavundla from the Makro Alberton returns department, who were very unhelpful and told me rather try social media, cause they are not prepared to exchange my Magneto Rechargeable LED Lanterns that is not working, yet still under guarantee. When asked to speak to their Manager or the Manager of the store, they tried phoning someone, but then told me that management is not around and they can’t help me.

Please can someone from Makro look into this poor Customer Service and help. Why sell a product and promise a guarantee, yet you can’t keep to your promises?