OS
Onkgopotse Seatle-Maitse
1 reviews | Active since Jul 2014
03 Jan 2021, 11:13
Worst customer service Makro Strubensvalley
Makro Strubensvalley has terrible customer service. From the rude staff that are condescending to the customers to them not delivering when they said they will deliver. We have been waiting for our Fridge which we bought in store for days now and when you call the store you dont get an answer. When you call the national number, they also can't get a hold of the store. No email address, no alternative number.
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Makro's replyOfficial
03 Jan 2021, 14:17Good day Onkgopotse,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have been waiting for the delivery of your fridge, we assure you that this is certainly not the type of service you can expect from any of our stores.
Please leave this with us and we will be in contact with the relevant parties at the store to ensure that the delivery takes place soonest and also to put corrective measures in place to better our customer experience.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have been waiting for the delivery of your fridge, we assure you that this is certainly not the type of service you can expect from any of our stores.
Please leave this with us and we will be in contact with the relevant parties at the store to ensure that the delivery takes place soonest and also to put corrective measures in place to better our customer experience.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jan 2021, 14:17
Official
Good day Onkgopotse,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have been waiting for the delivery of your fridge, we assure you that this is certainly not the type of service you can expect from any of our stores.
Please leave this with us and we will be in contact with the relevant parties at the store to ensure that the delivery takes place soonest and also to put corrective measures in place to better our customer experience.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have been waiting for the delivery of your fridge, we assure you that this is certainly not the type of service you can expect from any of our stores.
Please leave this with us and we will be in contact with the relevant parties at the store to ensure that the delivery takes place soonest and also to put corrective measures in place to better our customer experience.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team