LN
Lusanda N
1 reviews | Active since Aug 2019
16 Aug 2019, 11:55
Worst Customer Service - Makro Online.
I made an online purchase for a DSTV decoder which included free installation on 26 July 2019. On 16 August 2019, I have still not received the decoder, Makro Online claim that I deposited the money into the wrong account, and that RCS is trying to resolve the issue. When I asked the lady how long this will take, she could not respond. The online assistant, Natasha Hoffman from Port Elizabeth, then said she can give me the Head Office number and I can contact Head Office to follow up. Worst customer service, Makro please resolve this ASAP!
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Makro's replyOfficial
16 Aug 2019, 12:06Good day Lusanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. Please be advised that we will contact you shortly as we more information from you in order to resolve this matter.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. Please be advised that we will contact you shortly as we more information from you in order to resolve this matter.
Kind Regards,
Makro Hellopeter Team
Makro's reply16 Aug 2019, 12:06
Official
Good day Lusanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. Please be advised that we will contact you shortly as we more information from you in order to resolve this matter.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. Please be advised that we will contact you shortly as we more information from you in order to resolve this matter.
Kind Regards,
Makro Hellopeter Team