Worst Customer Service I have received!!!!!!!!!

Never in my life did I receive this kind of customer service from a company especially after I have been a loyal customer for a couple of years. I bought the Rolux Brushcutter 43CC in April this year and to date it has been nothing but problems for me I experienced an issue within the first month of using it the thing just decided that it did not want to work after cutting grass for the second time I took it back. It was assessed by the and they happen to find out that I was to stupid at reading instructions so they decided that the reason the engine seized was because I mixed the lubrication wrong the 2 stroke oil and petrol mixture was incorrectly mixed and that caused for the machine not to work. The instructions are as clear as daylight and i follow them and also use the bottle that they provide when you mix the petrol and oil I was extremely upset by this comment from the supplier and it made me look as if i am stupid but because I wanted the machine I paid and an amount of R778.00 on the 08/05/2018 they fixed it and it was never used because it was winter the reference for the fix is ********** . Last week I decided to start using it again and guess what the thing gives me the same problem it has the same issue I had a telephonic conversation with the manager Sandy but that was also not helpful at all as he told me the suppliers had photo's of the thing that broke. I have been shopping at Makro for some time and never experienced this kind of problems I am highly disappointed at the service that they provide and the way I feel now I would not recommend that anyone must buy electrical appliances from them the problems start when you experience issues with the stuff than only do you realise what you have gotten yourself into.

I took the machine back yesterday and guess what they will follow up with the suppliers I don't know how the policy's work but I am extremely unhappy with the service at Makro Struben's Valley upon arrival the was a queue at the returns and there was actually someone there that had the same issue with this Brushcutter he also returned it twice. It is never about the money it has always been about customer service do yourselves a favour and check how much returns were booked in yesterday at Makro Struben's Valley. My latest reference is ********** .