Worst Customer Service from Makro Online

My nightmare with Makro Online started late January 2024 and is still not resolved. All I have tried to do is purchase a set of Car Seat Covers for myself. The first set arrived and on unpacking there were no fitting instructions and the cover for the back seat consisted of 7 pieces with Velcro. I started emailing them (you CANNOT get to talk to someone there) and after 14 emails they took it back and refunded me. I explained to them that I wanted the back seat cover in 2 pieces only, one for the part you sit on and one for the backrest. They contacted their supplier, who said I should send Makro the details of what I wanted. I set 3 options and was told by Makro that all 3 choices met my requirements. I then ordered one and when it arrived, guess what. No fitting instructions, and the back seat covers consist of 7 pieces. I have a week ago informed them to take back the product and refund me as I will go somewhere else. No response for a week now. This is the worst customer service I have experienced in over 20 years.