Worst customer service from Makro

I purchased a Hp laptop at Makro online on the 05 of April and my laptop was delivered on the 12th of April. I tried to setup my brand new Hp laptop and while entering my email address, I noticed that some of the buttons on the keyboard were not working correctly. This was a shock to me since the laptop was brand new, and it was a huge red flag for this Hp model.

Immediately after I did a return on line for a full refund because I wanted to buy a different model and brand. On the 13th of April the laptop was fetched by the courier guy and ever since that day I have been waiting for my full refund. I’ve called the customer service number countless times and even went to a store to check why is it taking so long. Everyone keeps saying they will escalate the issue, I’m so disappointed at Makro, I regret purchasing this laptop from them because now I have to fight to get my money back.

Makro has the the worst customer service I’ve ever experienced, there is no communication at all, you have to keep calling and explaining the same issue. Today is the 3rd of May and I’m still waiting for my money.

I would never recommend anyone I know to buy from Makro and I give them 0 star for the worst customer service.