Worst customer service from Makro Carnival

Worst customer service EVER that I encountered today at Makro Carnival in the Eastrand. I went in to buy groceries upon paying at the till the payment had already been made by eft therefore the fincanance team had to come and authorize the payment at the till. I was standing for over an hour at the till waiting for authorization of my groceries no one showed up. I had to personally go to the finance offic3 after 45 min waiting and there was no one. Walked to the customer service point and was referred to another lady who was walking on the floor she said she's going to check the payment in the office and was gone for another good 20 min until someone eventually came to assist at 2h30.

I was standing at the till for authorisation of my payment from 13h31 until 14h30 when someone eventually came. This is the worse experience ever I am furious