AS
Andiswa S
1 reviews | Active since Mar 2017
05 Dec 2018, 14:36
Worst customer service from Makro
I ordered a FIFA 19 game for PS3, FIFA19 for Xbox was delivered. I called at 8am in the morning to tell them about it after I had sent them an email. They said they will forward the complaint to the store and call back. And a courier will come to collect the item.
I waited for hours and called them again to find a useless consultant who seemed to be clueless about everything. The worst part is there is no direct line to the Shop that delivered this.
I'm now the one to run after them for their negligence
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Replies (2)0
Replies (2)
Makro's replyOfficial
07 Dec 2018, 16:01Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Zanele Zwane
Regards
Zanele Zwane
Makro's reply07 Dec 2018, 16:01
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Zanele Zwane
Regards
Zanele Zwane
AS
Andiswa S's updateReviewer Update
20 Dec 2018, 12:31I had to take the item myself back to the dispatching store (alberton) on the 06th December. Was told there's no stock. I requested a refund on the. Was told it will take up to 7days.
It's the 14day today and still no refund. I've been calling your call centre since.
What am I supposed to do to get my refund
AS
Andiswa S's update20 Dec 2018, 12:31
Reviewer Update
I had to take the item myself back to the dispatching store (alberton) on the 06th December. Was told there's no stock. I requested a refund on the. Was told it will take up to 7days.
It's the 14day today and still no refund. I've been calling your call centre since.
What am I supposed to do to get my refund