WORST CUSTOMER SERVICE FROM ANY NATIONAL OR MULTINATIONAL COMPANY

YOU GET 5 STARS FOR WORST CUSTOMER SERVICE FROM ANY NATIONAL OR MULTINATIONAL COMPANY. (DON`T DESERVE EVEN ONE STAR).

CAN SOMEONE GIVE ME A PROPER ANSWER. 6 PEOPLE FROM MAKRO IN EMAIL WITH NO PROPER ANSWER. IT IS EVIDENT THEIR IS NO ACCOUNTABILTY AND THE LEFT HAND HAS NO IDEE WHAT THE RIGHT HAND IS DOING. EVEN HEAD OFFICE IS CLUELESS.

STOP PASSING THE BUCK!!!!!

SIMPLE QUESTION WHY DID THE PC BOARD BLOW???? NOT DIFFICULT

***

Bought a Pentair pump somewhere in December 2020, send in pump for repairs on the 10th of February 2021, still under warranty.

9 March 2021: E-mail Response From Markro: “Please see below the quote with the banking details and use *** as your reference then send us the proof of payment so that we can take it up with the supplier.” Report from Fourwaters: Received by Makro 20 February 2021 “PUMP NOT TURNING ON. PC BOARD IS BLOWN SMELLS BURNT”

9 March 2021: My reply to Makro and Fourwaters: “Thank you for the email. Herewith my comment: 1. The pump was not even two months old. 2. From my knowledge of pumps PC boards are the last thing to break on a pump. The PC board must have been faulty. Normally it is the motor that packs up. Unfortunately, I will not pay the requested amount as I am not at fault and the supplier could not provide any reason for the PC board failure and the short period between the purchase date and return date. Please revert back to me once the supplier has rep****.

15 April 2021 Response from Fourwater: Please see warranty terms attached. - NO EXPLANATION

16 April 2021 My reply to Makro and Fourwaters: I don't understand the supplier's reply; sending me the warranty/guarantee terms and conditions. The supplier's Workshop Job Card does not mention any breach of warranty/guarantee terms and conditions. Unfortunately, I purchased the product from Makro not the supplier, in my view the issue must get resolved between Makro and the supplier. My advice will be to refer the matter to the relevant Markro buyer for resolution. I am sure there are trading terms between Markro and the supplier. Can we have the issue resolved within the next 7 days; the matter is reflecting badly on Makro and not the supplier.

NOW COMES THE FUN PART 04 May 2021 Phoned Markro customer Care line 10H56: Gentle men said that unit is fixed and ready for collection. The branch phone me on the 30th of April 2021. Checked Truecaller not call received.

FOLLOWED UP WITH BRACH – SEND BACK NOT REPAIRED I send follow-up email Markro Reply 15h32: DIY Sales Manager: Exception that may result in denial of warranty – NO EXPLANATION Markro Reply 2 17h09: General Merchandise Outdoor Garden & Pool Buyer: “Can you please assist Mr.Wolmarans”

05 May 2021 I wrote them an e-mail stating how useless Marko is…..with no reply to date herein