Worst Customer Service Experienced

I bought a product from Makro (MAK***) which was delivered on 6th March 2025, I then logged an exchange on 15th March because the product didn't meet my requirements. Till now I have not heard back from Makro the collection of this product which was purchased online. Everytime I call the call center I am told they are escalating however nothing has transpired and the only time I get an update is when I call and I have called 4 times since logging the exchange. They promise to call back but do not. I am extremely dissatisfied with Makro and will definitely think twice about buying their online products.

I need someone from the store to collect this product immediately as I have been extremely inconvenienced by all of this.