Worst customer service experience - Makro Online

I placed an online order for a gas heater with a cylinder. on the 12 July the heater top was delivered without the cylinder. I immediately contacted the call center, and they promised to escalate the issue and get back to me. However, I received no response. I then chatted with multiple consultants online, who were extremely unhelpful.

The following week, I called the call center again. They logged my complaint and escalated it, but again, there was no feedback. I eventually reached a supervisor named Kieth, who apologized and assured me he would resolve the issue. Three days later, he informed me that the supplier (MB HAVEN GROUP) would deliver the cylinder and was waiting for confirmation on the delivery date.

Today marks two full weeks since this frustrating experience began. I still have not received any feedback or the cylinder, despite having paid in full.

I