1 reviews | Active since Jun 2020
Worst customer service experience
How difficult is it to pick up a box and advise it is ready for collection. Sure it does not take 14 working days. While in lockdown, decided to purchase an exercise bike. Checked a few stores and found it online. 1 available at Makro Germiston. Thinking that to collect the item would speed up the process as there are couriers involved packing and delivery delays. Yes they stipulate 10 to 14 working days but the order remains on "In Progress" from 18 May to date. Tried calling the store which has turned out fruitless. Call centre refer to the delivery period. To cancel the order take exactly the same time. Try to mail and this is the error received - Please try again or contact us with the following information: Error ID: 2S8ozj Version: 2.3.2.1-7-f5. So you are not able to mail either. I am more than willing to proceed to all social media platforms with this.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team