Worst customer service ever makro

Item: Makro
Rating: 1
Author: John H

Worst customer service ever ... waiting for products I ordered and paid for on the 18/05 ... No communication what so ever... They keep on promising to get back to me, but never do, over 10 phone calls and emails. In complete shambles as online order doesn’t speak to fleet, local makro doesn’t answer phone call or emails from head office. They say they can not find where order is, two 2500l jojo tanks - quite hard to misplace !!!

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 12:18

Good day John,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 12:18

Official