1 reviews | Active since Jan 2025
Worst customer service ever from Makro online.
Worst customer service ever from Makro online. I ordered on 08/12/2024 "SMTE quality trolley 3 piece fabric travel luggage spinner suitcase set navy cabin & check-in set 4 wheels 28 inch (blue)" for R2196 from Makro Online. They send me "SMTE 3 piece Travel Luggage Suitcases Check-in Suitcase 4 wheels 28 inch Black" for R1719. So they send me cheaper suitcases than I ordered. I tried to log an online return but their system did not let me to proceed with the return. I phoned them and they said I must send a email, which I did. No reaction. I phoned over and over again. No reaction. I managed to log a return on 14/01/2025 and also no reaction. I phone again on 21/01/2025 and 24/01/2025. To me it is like theft to send you a cheaper item than you ordered. And now they are ignoring me in all my attempts the return the item. What can I do if they just do nothing about my complaints? Out of this experience I have learned not to ever again order from Makro online and I will tell everybody I know not to ever order from them. They should be ashamed of themselves.
Makro online' s response on 28 January to my review was again just empty promises.
"We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are truly sorry for the wrong item you received as well as the delay in your return request.
We are urgently following up with our returns department to get this matter resolved.
You will receive an update via email/telephone at the earliest opportunity."
Words does not mean anything without action. Nothing happened. It seems like there is a big problem at Makro online.
Makro online' s response on 28 January to my review was again just empty promises.
"We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are truly sorry for the wrong item you received as well as the delay in your return request.
We are urgently following up with our returns department to get this matter resolved.
You will receive an update via email/telephone at the earliest opportunity."
Words does not mean anything without action. Nothing happened. It seems like there is a big problem at Makro online.