Worst customer service ever

I have had the worst experience with an online order. I get a notice that my package is out for delivery but it never shows up. when i follow up 3 days later as to where it is, I get informed it is out of stock. I ordered on 16 January, it is 9 February and if I did not enquire I would not have even known that the item is out of stock. While talking to Benjamin a consultant on whatsap, he just ghosts me as I am trying to get answers. The service and customer service is pathetic, I don't even want to give them a star, they deserve zero stars! I still am waiting for feedback. I am really upset and really annoyed at them and this will be my last purchase at Makro. After I asked about my order what they said was i need to wait for 24 hours for my order to be cancelled and then 2 - 7 days to get a refund. Are you kidding me? so what would have happened if I did not follow up! they would probably never let me know. At this point I am just fed up and I really do hope for their sake I get my money or I will take it further! For other clients, don't try and contact their whatsap. They don't respond at all.