1 reviews | Active since Feb 2018
Worst customer service ever at Makro Woodmead
I walked into Makro Woodmead on tuesday the 6th February 2018 to enquire on their upgrade deals, with specific interested in the upgrade deals where they offer a phone and a gift card or voucher. I spoke to a salesperson by the name of Peter. First off, he didnt even look up at me when I arrived at the cellular counter and when I greeted I received a very weak and unfriendly response of a greeting back...no smile, no eagerness to assist, nothing. I then asked a simple question. Do you offer gift vouchers on your cellphone upgrade deals? The answer I received from Peter was a simple NO, he added by saying further that they only offer gift cards/vouchers on new contracts from beginning of Jan 2018 and that was it. I then walked away and decided to turn back as I was not convinced, I then asked for an upgrades list...he seemed a little concerned about my request but showed it to me on his screen anyway, to my surprise, I immediately noticed deals where gift vouchers are uncluded despite him trying to hide it. He completely changed his tune thereafter saying that yes...there are certain packages where vouchers are offered. My conclusion to this is that Peter was just plain old LAZY and went to the extent of lying just to avoid having to do work for the last coupla hours of that day...at the cost of loosing business and a customer. Due to this experience i will not be shopping at any makro store again and will be making a point to advise family and friends not to support them either. Thank you Peter for the eye opening Pathetic customer service.
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
