WORST CUSTOMER SERVICE EVER

Somebody was supposed to get back to me on Friday regarding my missing order which DSV have to someone else. My order was dispatched on the 13 sept and I am STILL waiting. I've spent so much time and money phoning back and forth just to get my order and no luck. Makro order MAK***. DSV Track ref X007T***6. I was also informed that Makro was also planning on giving me the second hand product that was delivered to this incorrect person which is absolutely unacceptable. I paid for a brand new product and that is what I expect! This is absolutely ridiculous. Appalling service.