1 reviews | Active since Jul 2011
Worst customer service ever!
I placed an order on 31 July for nearly R800. The order on the app is estimated delivery 2 August. The order never arrived on 2 August so I assumed it would arrive the following day. It is now Tuesday, 6 August, and my order has not arrived yet. Customer service at Makro is virtually nonexistent. So yesterday when I called to follow up on my order I was told I would get a call back in 5 to 10 minutes with a follow up. That was roundabout 1130 in the morning…. at about 4 PM yesterday. I called back to try and follow up on what was happening with my order and when it will be arriving, and the young lady could still not give me an answer then still has the cheek to say thank you for taking my call! My emails and direct messages took forever to be responded to in fact I am still waiting for a direct response via email. Makro customer service is absolutely disgusting.
I am so disappointed!! Not to mention shocked at how they treat their customers. Their explanation for the delayed order is that all orders take between 2 to 5 working days to be delivered and that excludes Saturday and Sunday. However, the app said estimated delivery is two days! If an order is delayed, let the customer know with a reasonable explanation!
In the meantime, I’ve had to order from Checkers twice because Makro failed to deliver what I had ordered. So I have spent money unnecessarily due to Makro’s failure to deliver my order on time. Makro, you need to do better.
Today I get a call from Woodmead makro to tell me my order is being delivered TODAY, then I get a call from wum drop to tell me my order will be delivered tomorrow! Between all this I received an sms to tell me “delivery 1” will be delivered 08-08 ??
Besides all this, why must I the customer have to keep on making enquiries about my delivery? No one cares clearly as no one has bothered to call me to explain exactly why this order is SO LATE!! Why it’s taken so long?? While I understand delays happen, a WEEK TO DELIVER a few groceries is unacceptable!
Let’s not forget previous inconveniences I have had with Makro!! WORST CUSTOMER SERVICE!
I have spent allot of money with Makro! And this is how you treat your customers. I have given you one too many chances!
Apologies do not cut it with me. I am NOT INTERESTED IN ANY APOLOGY!
As far as I am concerned, a refund in full should be granted to me to make up for the money I was forced to spend while waiting for my delivery from Makro!!
I am BEYOND DISAPPOINTED AND BEYOND ANGRY
You cannot and should not pride yourselves in good customer service or care! It is beyond dismal, disgusting and shameful!
Today I get a call from Woodmead makro to tell me my order is being delivered TODAY, then I get a call from wum drop to tell me my order will be delivered tomorrow! Between all this I received an sms to tell me “delivery 1” will be delivered 08-08 ??
Besides all this, why must I the customer have to keep on making enquiries about my delivery? No one cares clearly as no one has bothered to call me to explain exactly why this order is SO LATE!! Why it’s taken so long?? While I understand delays happen, a WEEK TO DELIVER a few groceries is unacceptable!
Let’s not forget previous inconveniences I have had with Makro!! WORST CUSTOMER SERVICE!
I have spent allot of money with Makro! And this is how you treat your customers. I have given you one too many chances!
Apologies do not cut it with me. I am NOT INTERESTED IN ANY APOLOGY!
As far as I am concerned, a refund in full should be granted to me to make up for the money I was forced to spend while waiting for my delivery from Makro!!
I am BEYOND DISAPPOINTED AND BEYOND ANGRY
You cannot and should not pride yourselves in good customer service or care! It is beyond dismal, disgusting and shameful!