Worst Customer Service Ever!!

We bought a washing machine and tumble dryer from Makro last year with an extended warranty. Upon delivery the tumble dryer did not work. Ezekiel at Makro Centurion said it's not their problem, we had to phone Samsung. Why must we, the client, phone the supplier?? After a lot of stories and 2 weeks later we got a new tumble dryer. In the past month both the tumble dryer and washing machine broke. I phoned and spoke to Leadra Naidoo who promised the manager would call me back yesterday. Nothing. Then this morning she phones me and when she realizes who she phoned she disconnects the call. I called back and she denied calling me or know who I am. I told her I will be reporting Makro here. Then suddenly I got a multitude of calls from Makro. The manager told me very rudely when I said I want new machines today that she hasnt even logged the service call. Her rude, unprofessional manner is unacceptable. My husband buys all his company supplies from Makro which will never happen again. I will never set foot in Makro Centurion again. This is the worst customer service experience ever. I want a complaint logged and new machines ASAP. (Manager was Pranita Sing)