Worst customer service

Item: Makro
Rating: 1
Author: Marc G

Utterly Useless Service from the Strubens Valley store via the online space, the order was cancelled the same day by makro, stating out of stock, and a refund will be processed,.. No further communication from them even after numerous calls to see the state of the refund bearing in mind the refund period has come and gone - PLEASE do not use Makro they care nothing for customers and they cant even respond to mails or answer the phones - Staff involved in not coming back to me 1) Miyelani 2) Marcelle 3) Endrick, they do nothing to get back to customers

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 12:51

Good day Marc,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 12:51

Official