1 reviews | Active since Oct 2011
Worst customer service / delivery service ever
I ordered my baby's food and milk online with Makro a week ago. Until today there is absolutely no progress on the order. I have phoned the call centre 3 x times to bring this to their attention and ended up cancelling my order with Makro this morning. I am pregnant and have to now leave my home with my 10 month old baby during lockdown to buy her baby food because Makro has been wasting my time and money. The service is absolutely pathetic and the call centre staff is very unhelpful in resolving one's query. I want my refund Makro or I will be taking further steps against you. I am not going to wait weeks for my refund the way I had to wait for an order you had no intention of delivering. Order number MAK ***. I expect feedback urgently regarding my refund or steps will be taken.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team