Worst customer service!!

If you are looking for a company with the worst customer service you have found it! I placed an order online 13/06/2024 for a sleeper couch. 1 Week later i sent a message to find out when it will be delivered, with numerous back and forth, on 02/07/2024 i was told i shall get a refund as their is a supplier issue, since then i have sent numerous email with no response to where my refund is! as my online profile show it is still out for delivery!! i have even phoned Makro to be told it will be sorted, still nothing!! still my profile shows order in progress!! MAKRO WHERE IS MY REFUND!!!!!!