Worst customer service continues!!!!!

Went to your Mall@carnival branch, the branch of frustration!!!! The customer service in this store is non existing. Always sound like a party the way your staff conduct themselves. Went to refill gas bottles as my wife had a major operation and I can't leave her alone for long periods. I went to pay inside and saw the Hisense 20l mucrowave on promo for R799. I picked 1 up and proceeded to the small appliances. As usual, your staff were stsnding in groups talking. An AEG rep approached and offered help. He told me the 1 in my trolley is not on the shelf. He asked your staff and they just said its black. Now the pic on your website is different. I went to customer service and they didnt know what to do. They called the Hisense rep whom was totally useless and clueless. Just said they cant open the box so I could see as the people in the isle said they showed me 1. 15minutes wasted as i had to rush home for my wife. I can forward you a picture of the microwave in question.