Worst Customer Service

I am extremely disappointed with the service I have received regarding my recent Makro Online order. I purchased chairs for a client through your online platform, and when the chairs arrived, they were all damaged.

I immediately returned the chairs, expecting a smooth refund process. However, to date, I have not received my refund. I was shocked to learn that my refund was rejected and that I now need to deal with the Germiston store to resolve the issue. This is unacceptable.

If I purchased the chairs through Makro Online, then my refund should be handled by Makro Online – not pushed onto a store where the stock originated. This has been going on for months, and I have had to constantly follow up without any resolution.

This level of service is completely unacceptable for a brand like Makro. I expect my refund to be processed immediately and confirmation sent to me without any further delays.