WORST CUSTOMER SERVICE AT MAKRO CARNIVAL

I would just like to share my experience with Makro Canrnival.

I have bought a Camp master Cooler box online, and it arrived faulty. I reported it on the customer care line. The lady that helped me said Makro Carnival will contact me to arrange a pick up date, and the delivery of the new item. After a week (02/10/2020) they phoned and said they will pick it up 07/10/2020, they didn't pitch and didn't let me know. 1 day later, the guy phoned again and said he will pick it up Saturday, 10/10/2020, once again no one pitched. This is a Saturday, and I had to make arrangements! Eventually they delivered the replacement box. This was ALSO FAULTY. The store lady followed up, and I informed her that I am sitting now with two faulty cooler boxes. Until this day, no one have contacted me, replaced it, or picked up the two cooler boxes that are broken. The cooler boxes also have a warranty of 1 year, but I guess they will wait 1 year until the warranty have expired. Also no adherence to their own returns policy!

I have logged a formal customer complaint, but I guess those don't get prioritised.

This will be the first and last time that I buy something from Makro Carnival.

Regards,