Worst customer service at Makro Bloemfontein

The service I received at Makro Bloemfontein was terrible. I went to collect items that I had been quoted on for our head office to pay via EFT. I clearly expressed that I needed the items urgently, and therefore wanted to know if they would be able to release them with just a Proof of payment or whether the funds would first have to reflect in the account they supp**** for payment. I was told that the finds would have to reflect first. I therefore ensure that our finance department made an immediate payment so I could get the items for my trip. Upon arrival to collect the items with proof of payment I was made to wait forever whilst the assistant went to check something.

He returned with a printed document from their finance side showing that the funds were reflecting in the Makro account.

Now I would suddenly need to wait for the funds to be transferred from THEIR head office account to the Bloemfontein account, before I could get the purchased items.

I expressed once again that I needed these items urgently for a two weeks trip and could not collect them any other time. All the powers that be in the store could not even afford me the time of day to come and explain or approve for me to take the items,as payment was clearly reflecting on their side. One Vuyo* guy who was said to be the final decision maker shouted at the sales assistant when he called him to come and speak to me, saying that he would t waste his time to come and explain a simple store rule to a customer who wouldn't listen.

I opted to cancel the order, which they seemed to prefer, as it would be pointless to collect items after their intended use. For cancellation I was now asked for company registration documents, three months bank statements, ID copies!!!!