1 reviews | Active since Mar 2013
Worst customer service and delivery team WUMDrop
Once again Makro has FAILED me again and again and again together with their delivery team WUMDrop who is a bunch of ****s! its almost a week later and i have not received my order. Apparently i was not home for my order but im working from home. Spoke to an agent earlier today and yet they failed to deliver today. Asked for it to be escalated but nothing. They make all these promises but never deliver. The managers are just as useless as the agents. They have your money and now you should wait and dance to their tunes. They never compensate you for any inconvenience and happens repeatedly. Previously ive spoken to Nazlie.Kramer (some sort of manager) who just apologized and there we go. we will forget about you once the call is done. Now ive spoken to an agent Obakeng Matheba and what a waste of time. They do not even get back to you and nothing improve.
Now this is a typical copy and past response and most probably the reason for private response. No personal touch to it and no emotion to show their apology for all the inconvenience. This response is as dead as their service. R.I.P Makro. Makro Must Fall!!
"Good day Ashley,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order
Kind Regards,"
Now this is a typical copy and past response and most probably the reason for private response. No personal touch to it and no emotion to show their apology for all the inconvenience. This response is as dead as their service. R.I.P Makro. Makro Must Fall!!
"Good day Ashley,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order
Kind Regards,"