Worst customer service

August 2022 Makro had Canva tent special which comes up with 1 campmaster sleeping stretch and 3 duffel bags. Upon dilevery i only received the tent and sleeping stretch. I therefore tried to contact them to raise the issue until i resorted on sending them an email. Rejoice Cass answered my email and informed me that the special did not come with the duffel bags, i told her the special did include the duffel bags. She then asked me to send "proof" for something that they advertised worst part is i told her but she never saw the need to double check before even asking me for proof. Clearly after i sent the proof they realised i was telling the truth and decided to send 2 duffel bags instead of 3 without even apologising for making me a lier and asking me to send proofs. Again on the 27th of September i sent them an email to tell them that i only received 2 duffel bags instead of 3 duffel bags, they just acknowledge my email but nothing has been done. I'm not sure if they take me serious as a customer at all honestly.