Worst Customer Service

Saturday 26 March we drove from Springs to Alberton like the past few months to do our grocery shopping instead of PNP or Checkers. After 2 1/2 hours shopping we stood in the queue. After all the groceries were scanned (R3550) the cashier told us there's a problem with our card. She calls the manager. After continuously swiping our Std Bank card he says our card is being declined. So we gave our Absa card. He swipes it a few times to again tell us in front of all the other customers our card has been declined. Now Absa and Std Bank card are declined? After an argument it was established that Markro was offline... much to OUR embarrassment. We left the entire trolley of groceries because no one could assist us. No one thought of asking us to sit a have coffee at Wiesenhoff while they sort out the problem and call us when resolved. We phone Jackie at Makro Corporate accounts. She said someone would phone us back. Lyndal from Alberton store phoned us back. She couldn't give us any answers and said the store did announce they were offline 3 times. So how did they own staff not know. Nevertheless she put down the phone and we have not heard anything since? Listen to recordings.