Worst customer service

Dear MONALISA VANGQA,

We’ve had to reject your return request.

Reason: We haven’t received your feedback as requested

Based on our assessment and policy, the product doesn’t qualify for a return.

Please contact us at ***if you have any questions.

Return Request ID: ***

Regards,

The Makro Team

I don't understand how can it be rejected cause I never received any feedback from the store I tried calling numerous times with no luck

Now that I have complained my request gets rejected because I was supposed not to say nothing regarding the service I got from the store

Now I am not sure what must happen as I was **** to about the collection of this couch, the manager of the makro in Woodmead is also not a trustworthy person technically these people take me for a fool and are really not willing to help me whatsoever

I don't know what must happen I have been calling the store and customer service the only response I am getting is that it has been escalated, I don't know how many escalations must be done in order to get my money back

The only help I get is that an email has been sent I am surprised that none of those emails are seen by the store manager, and the sad part is that the store manager doesn't even reply to any emails from the manager at customer service

What kind of crèche is being run by this company why is it this hard for such a company like Makro to do collection of an item?? Will I ever get my money back??? What is it that I need to say not do to get help regarding this

Lol maybe I am slow or perhaps a fool.. these stories have been given to me since the 18th of this month today it's the 26th and I am still hearing the same old thing if it's not your managers not answering the phones, you are escalating to a relevant department if it is not escalating it's the courier company at fault for not picking up the product

Now you are telling me about a supplier that was never mentioned when I was making the purchase at Makro, now that I am returning the product I am being told all these stories that were not even mentioned when making the purchase

So today you coming with a new angle as there are no more stories you guys can make up for not being able to collect the item

I keep wondering how long will guys give me a run around about collecting this product??

What needs to happen or I should say in order to get help with this collection and get my money back??


Seems you are trying all the tricks in the book not to collect and refund me..

I seriously don't get it, such a huge company like this is failing just to collect one item and process my refund, for goodness sake this is still in the box never have been used since it was delivered on the 17th.. it seems like I am being ****med the way how this is all happening

The store doesn't answer any calls even from customer service the manage of Woodmead Makro is not even responding to any escalations nor emails the customer service manager sends them

Hell this manager is not answering any calls from them apparently even on his personal phone, and what is sad they can't deny any of this cause these calls are made while I am on call with them they try to email but no response is being provided

Today it's the 27th and I am still battling with the same thing, I don't understand how no one can help with this since the 18th I have been requesting help with collection