Worst customer service

So makro called me regarding the rotten broken samosas they delivered to my house, I was told they will be delivered on the 3rd of January then on the 7th I received another call confirming if I got them. Told them no. The guy on the phone said he will get back to me even today. So my R199 is just went to makro like that. I know to them it isn’t a lot of money but to it is. I bought 60 samosas that were meant for Christmas Eve nibbles. They came broken. Rotten and not 69 but 30. Tried my best to communicate with them to come and collect but couldn’t reach them. I am a cancer survivor on a wheelchair can’t go to the shops. I rely on online shopping. I am so disappointed with Makro. They showed me that they don’t care about customer service.