Worst customer service

So I placed an order on the 26/010/2025, I received an sms that my parcel is scheduled for delivery, I tried to call in at around 1 to makro customer service as I haven’t got an notification as to my parcel being collected, my parcel is still waiting to be assigned to a driver, now at 15:05 I received an sms that a driver collected my parcel, now at 17:45 I received an sms scheduled to me delivered today, that’s a business address and should I have know that a driver was going to deliver I could have ask the security to sign on my behalf as I needed the parcel yesterday as promised, now I get an sms stating the they failed to deliver obviously it was going to fail as the parcel was collected at 15h05 meanwhile the delivery cut of time it’s 18:00 the driver made an exception and they way he kept saying darling, I’m not his darling mutual respect will be highly appreciated. Rather call me by my now, not I will have to wait till they decide when they will send my order