Worst customer service

Very poor after-sales service from Makro Online.

I received the wrong product (ordered a WD Purple surveillance drive but a different model was supp****). Since reporting this in January 2026, the experience has been extremely frustrating.

There have been multiple promises of follow-up and even collection, but no action. Calls go nowhere, emails are acknowledged but not resolved, and management has not reverted as promised.

The main issue is not just the incorrect item — it’s the lack of accountability and follow-through afterwards. If something goes wrong with your order, don’t expect a quick or proper resolution.

Be cautious when purchasing through Makro Online, especially for important or higher-value items.