Worst customer service!!!

If I could give them 0 rating/star I most definitely would've. I've never ever in my life experience bad service like this!! It's horrible. I took a contract with them, one phone happened to be faulty and I had to take it to vodacom repair myself and deal with Vodacom myself regarding crediting Makro (I DON'T FEEL THE NEED TO HAVE DONE THAT MYSELF BECAUSE I'M DEALING WITH MAKRO I WOULDN'T HAVE EXPECTED A CLIENT TO SORT OUT CREDITING MY COMPANY I MEAN REALLY) long story short I've been waiting over a month now for my new phone. So just keep in mind that I'm paying for my phone even tho I don't have it and I gave a r2000 upfront payment and now they took more than the amount Makro told me I'd pay for the contract. I've called the Head Office multiple times with no feedback just them sending me an email with a ticket that was logged or something. I believe no one has stock of the specific phone that I'm paying for but then they should refund me all my money back and cancel the contract. This is the worst service I've ever received. They should go for training on how to communicate with customers and also give me some feedback, I'm always the one calling to follow up and it's always the same old excuse. I'm getting tired of their **** now!! If it's not the one thing it's the other!