Worst customer experience with makro marketplace CNG PTY

I logged a return ticket with Makro online on the 10th Dec 2024. And I’ve been calling makro non-stop following up and trying to get updates. I have not been receiving any form of communication on what the status is for the refund. I even tried going to the store. This has been an absolute nightmare. Every time I call I get told the ticket has been escalated but nothing happens after that. No email, no comms. It’s the 07th Jan and I’m still waiting for my return and I called them twice today and still got told the same thing I’ve been told the fast weeks. Matter is escalated!!