Worst Customer Experience I have Ever had.

I ordered an item on Friday the 5th of August - which was in stock.

I checked on Saturday and the order was processing and the item was still in stock.

Come Monday - it says out of stock. I waited until Wednesday as your site says delivery within 2 - 5 working days. Wednesday would be day 3.

I contact your team on Facebook on that Wednesday (10th) - I have sent multiple messages since then - No reply to date (16th August 2022).

I try email your customer service. Takes 3 days before I get a 'your email has been received' - and am told it is being packed. I ask for an explanation as to why it is taking so long. No response.

I follow up and follow up - no response.

I get an email on Saturday (13th) saying it has been collected by the courier.

Today - Tuesday the 16th - the site still says 'being packed'.

Today is working day 6 (if you exclude the public holiday - 7 including).

The waiting isn't the issue - although you have already broken your own delivery within 2 - 5 working days.

It is the sheer lack of communication/response to queries that makes your shopping experience utterly pathetic - and frankly the worst I have had from an online shopping experience in South Africa.

I just want my order - and I want to know where it is.