Worst customer experience I have ever endured

I ordered a Samsung J5 online. Within 2 weeks I was experiencing technical faults and logged a request for a collection (14th Dec 2017). I chased and chased and chased. Collection only took place 16th January 2018! I could not survive without a fully-functional phone for a month as I work and have two small children. I was hence forced to buy a new phone in the interim, and I no longer require the Samsung J5. If the collection had taken place when requested, I would be more than happy to oblige with your returns policy. But I am not happy to oblige when it is now almost two months since the original request. Every staff member I have dealt with is ***********, mostly Anthony Vermeulen. Not once have I been called back, despite numerous calls from myself. Every e-mail gives me times things take - nothing corresponds with the online T's and C's. 10 days turnaround on faulty goods online vs 21 days according to staff?! 14 days return policy online vs 7 days according to staff?!

It is now almost two months since I requested collection of my order. It is now 22 days since it was finally collected.

I just want to be rid of dealing with this incompetence. I want a full refund ASAP.

Makro will not get away with this ******* with the CPA.