worst customer experience

Just when I thought that the eskom power outages were bad, the service that I received @ Makro Riversand from a security lady called Khulofelo was the worst for a moment I thought that I was @ Shoprite where such service is expected and customers are segmented and are treated according to their skin colour. Khulofelo was rude and I don’t wish that anyone should experience such behavior. Can I ask that she’s removed from interacting with customers, she must be on permanent afternoon shift so she doesn’t get to see customers at all. Even they lady who was assisting me at the till point tried to intervene but Khulofelo had already switched her worst customer experience mode. I want a formal apology especially for being disrespected in front of my family by her. Khulofelo must just find a job @ any government depart like home affairs or traffic department because she matches their rude & worst customer service culture and I know for a fact that she was not going to be like that if it was someone of a different colour, as a result, I ended up going to buy some items @ Makro Alberton so I could be treated with respect.