CB
CP B
1 reviews | Active since Nov 2023
15 Nov 2023, 09:57
Worst customer experience ever!
I ordered XL baking trays from Makro and was sent a small plastic bag containing a small little box inside so I sent it back. Two weeks later I am still waiting for my order, I have emailed and phoned for over 10 days nobody gets back to you or can help you and when I do get an email and reply I wait three days then get a reply from a random different person. The customer is totally held at arms length, I then simply emailed and phoned every day and asked can someone in charge of my query phone me please, still nothing. I need my order for my business which is now suffering. This is the worst consumer experience I have ever had. Do not buy online from big box stores with no connection to their customers!
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Replies (2)CB
CP B's updateReviewer Update
16 Nov 2023, 08:4224h. All I got was a fast but the same standard generic emails to apologise and telling me somebody that knows what is going on will get in touch with me, and like always nobody ever does... It has been almost two working weeks since the wrong package was sent to me which I returned on the 6th of November (and it arrived safely back where it came from) it is now the 16th and still have not heard when I am getting my replacement order. I could have phoned the suppliers myself and resolved this in 5 mins if I had their contact info. Absolutely ridiculous! All I want are my baking pans what is so difficult!
CB
CP B's update16 Nov 2023, 08:42
Reviewer Update
24h. All I got was a fast but the same standard generic emails to apologise and telling me somebody that knows what is going on will get in touch with me, and like always nobody ever does... It has been almost two working weeks since the wrong package was sent to me which I returned on the 6th of November (and it arrived safely back where it came from) it is now the 16th and still have not heard when I am getting my replacement order. I could have phoned the suppliers myself and resolved this in 5 mins if I had their contact info. Absolutely ridiculous! All I want are my baking pans what is so difficult!
CB
CP B's updateReviewer Update
18 Nov 2023, 07:203 days and still not a single person has contacted me as requested, My business is now suffering because of this.
CB
CP B's update18 Nov 2023, 07:20
Reviewer Update
3 days and still not a single person has contacted me as requested, My business is now suffering because of this.