Worst customer experience EVER!!!

I ordered rechargeable lights from Makro online. They sent a confirmation email to way they have delivered the items, which never happened. I contacted them advising them of the problem. They said that they 'would escalate it'. I soon found out that would be their favourite quote without getting any accountability whatsoever. I contacted them via call centre, online chat and email - every time getting the same 'would escalate it'. I then received an email saying the courier company's truck was highjacked and all items were ******.... Since then I have contacted them via call centre, online chat and email - every time getting the same 'would escalate it' and that they will send me the product. The order was placed the 22nd of August and still no answer. I am disgusted with Makro and I am horrified that they can get away with such terrible customer service. I STILL don't have any idea of when I am getting the product. Now just want my money back.