Worst customer experience!!!!!!!

Makro has the worst customer care and delivery service EVER! I’ve been calling the delivery department for 3 days straight trying to find out what’s happening with my delivery. I called the customer care call center and they advised I should call the store directly. I’ve been calling the store and everytime it’s “we’ll go and check what’s happening and call you back” no one calls back! My order status shows as “failed” on the system because I wasn’t available to receive my order on the day they delivered it also because of poor communication on their part or the part of the courier company, not sure. Surely there is some sort of system they should use to reschedule a delivery????? When I called on Monday I was told that the delivery will be rescheduled. I followed up on Tuesday morning and I could hear the conversation they were having with each other stating that it was not rescheduled. Then I was told it will be done and the items will be delivered Wednesday as the drivers are already out for the day. Wednesday morning I called and no one knew if my order was rescheduled or not. I was then told they’ll have to check and get back to me. No one called me. I call again in the afternoon. Same process. “We’ll check and call you” I’m still waiting for that call. I’m also still waiting on a refund for an item that was out of stock. Which I probably won’t receive because clearly everyone there is *********** and lazy.